Information for our valued customers - 10/11/2020

As of now, you can carry out all the following operations:

In public mode:

• Tracking
• Routing Finder
   

In connected mode:

• Contracts and MyPrices,
• Dashboards and templates,
• Bookings for all types of cargo: Dry, Reefer, OOG, Hazardous,
• VGM,
• Shipping instructions,
• Emitting and printing of B/L,
• Invoicing
   

Applications and essential functionalities are now operational and secured to offer you the level of service to which you are accustomed.

All communications to and from the CMA CGM Group are secure, including emails, transmitted files and electronic data interchanges.

All our agencies as well as our back-office are now fully operational and at your service.

We would like to thank you for your understanding, trust and support.

The CMA CGM Group remains fully mobilized to progressively restore the main functionalities of its eCommerce website.

You can now track your containers online.

You will be asked to log into your eCommerce account.

Please find below an update of the main business services:

We would like to thank you for your trust and support during this period.

You will find hereunder an update of the situation:

Operations

Vessels operations have not been impacted, and all containers are being loaded and discharged as planned.

Security

All communications to and from the CMA CGM Group are secure, including emails, attachments and EDI.

Processing

Our back-offices and our agency network are almost fully reconnected. We are currently clearing the documentation backlog and processing times are improving every day.

Please find below the main business services channels :

We are fully aware of the disturbance caused, please rest assured that our teams are fully mobilized .

Should you need any assistance, please do not hesitate to email your usual contact.

The CMA CGM Group continues to be fully mobilized to restore all its information systems.

In order to optimize your bookings’ processing times, two additional functionalities are available on our site:

1. Online booking form, (for existing eCommerce users)
2. VGM submission.

The CMA CGM Group continues to be fully mobilized to restore access to all its information systems. Our worldwide agency network is gradually being reconnected.

Mercosul and Containerships, two of the Group’s subsidiaries, are once again fully operational.

We would like to thank all our customers for their trust and understanding.

Ongoing reconnection of our back-offices

The CMA CGM Group continues to be fully mobilized to restore all its information systems.

Since the cyberattack, we have maintained our electronic booking solutions via INTTRA and via a manual form.

Today, the back-offices (Shared Services Centers) are gradually being reconnected to the network thus improving the bookings’ and documentation’s processing times.

We suspect a data breach and are doing everything possible to assess its potential volume and nature.

Our technical teams, alongside independent experts, are continuing the investigation.

Updates will be provided regularly as the situation evolves.

We have decided to temporarily suspend all access to our eCommerce websites to protect our customers.

All communications to and from the CMA CGM Group are secure, including emails, transmitted files and electronic data interchange (EDI).

Maritime and port activities are functioning as per usual.

We are providing alternative and temporary processes for your bookings and are committed to processing them as quickly as possible.

1. INTTRA

• We strongly encourage you to prioritize INTTRA’s web portal or EDI for your booking requests, using your existing account with INTTRA.

Access to INTTRA

1. MANUAL BOOKING FORM

• If you do not have an existing account with INTTRA, you may submit the attached booking request form to your local agent.

If you need any assistance, please do not hesitate to email or call your usual representative.

We seek for your understanding and patience.