Corporate
Cyberattack Update : 10/11/2020
Update 10/11/2020 -- The CMA CGM Group’s e-commerce sites are once again live with all their main functionalities up and running (bookings, tracking, route finder, Myprices, invoices, etc.). Applications and essential functionalities are now operational and secured to offer CMA CGM Group customers the level of service to which they are accustomed.
All communications to and from the CMA CGM Group are secure, including emails, transmitted files and electronic data interchanges.
All our agencies as well as our back-office are now fully operational.
The CMA CGM Group would like to thank its customers and partners for their understanding, their trust and their support.
Update 10/02/2020 -- The CMA CGM Group continues to be fully mobilized to restore access to all its information systems. Our worldwide agency network is gradually being reconnected.
Mercosul and Containerships, two of the Group’s subsidiaries, are once again fully operational.
We would like to thank all our customers for their trust and understanding.
Update 09/30/2020 -- The CMA CGM Group continues to be fully mobilized to restore all its information systems.
Today, the back-offices (Shared Services Centers) are gradually being reconnected to the network thus improving the bookings’ and documentation’s processing times.
We suspect a data breach and are doing everything possible to assess its potential volume and nature.
Our technical teams, alongside independent experts, are continuing the investigation.
Updates will be provided regularly as the situation evolves.
Update 09/29/2020 -- The CMA CGM group, hit by a cyberattack, has interrupted all internal access to its network and computer application in order to isolate the malware and take protective measures .
This malware was able to be rapidly isolated and all necessary protection measures implemented.
All communications to and from the CMA CGM Group are secure, including emails, transmitted files and electronic data interchange (EDI).
Maritime and port activities are fully operational.
The booking functionalities remain up and running.
Alternative solutions to the e-business site are available in order to support business continuity for CMA CGM Group's customers.
All of the Group's teams remain fully mobilized and we will keep you updated on the current situation.
Update 09/28/20 -- The CMA CGM Group (excluding CEVA Logistics) is currently dealing with a cyber-attack impacting peripheral servers.
IMPORTANT NOTICE / UPDATE :
The CMA CGM Group (excluding CEVA Logistics) is currently dealing with a cyber-attack impacting peripheral servers.
As soon as the security breach was detected, external access to applications was interrupted to prevent the malware from spreading.
Our teams are fully mobilized and access to our information systems is gradually resuming.
The CMA CGM network remains available to the Group's customers for all booking and operation requests.
An investigation is underway, conducted by our internal experts and by independent experts.
A new communication will be issued at the end of the day.
IMPORTANT NOTICE - 09/28/2020 - Update : 9:00 am
External access to CMA CGM IT applications are currently unavailable.
IT teams are working on resolving the incident to ensure business continuity.
For all bookings, please contact your local agency.
We will keep you posted regularly on the current situation.
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